Loan Processor I Mortgage Servicing
To provide quality service and support to all departments and customers of Lea County State Bank, ensuring consumer loans are properly booked on the bank’s core system, files are maintained in accordance with bank standards, and requests for loan maintenance are performed in a timely manner.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
30% - Complete the post-closing processing of new and renewed loans. Monitor Credit Quest daily for new items in the booking queue. Verify all information is correct prior to booking. Book loans utilizing the upload process from LaserPro whenever possible. Book specialized loans such as externally generated leases, loan renewals and modifications. Build 3rd party RIMS on the core system as needed. Merge and update loan and collateral information in Credit Quest and advance booked loans to quality control queue. Analyze and research information for customer inquiries as requested.
30% - Review Escrow Analysis Due Report monthly and verify core system for accuracy. Print escrow analysis statements and review for accuracy. Reanalyze as necessary. Print escrow surplus refund checks, and mail escrow statements to customers in a timely manner. Analyze and research information for customers as requested. Provide excellent customer service for external and internal customers, responding to inquiries quickly and effectively in a friendly and courteous manner. Assist customers in the area of loan servicing related issues including mortgage and related escrow accounts. Prepare general ledger tickets and payment tickets for loan transactions while observing daily proof cutoff deadline.
20% - Maintain FNMA Daily balancing and unapplied funds report. Maintain insurance ticklers accurately. Clear the LAR rejects and complete the FHA Delinquency’s each month. Assist with annual and semiannual property taxes for escrowed loans. Review Insurance expiration report and contact insurance agents weekly for expired insurance. Print statements that are generated on a daily basis and prepare for mailing.
10% - Build loan/credit card files. Perform daily scanning, filing and upload scanned documents from Loan Ops scan to Activeview.
10% - Assist department as required with other duties. Cross-train in other areas of the department and serve as backup as needed. Complete online training modules by assigned deadlines.
Education and/or Experience
High school diploma or general education degree (GED) is required, or one to three months related experience and/or training; or equivalent combination of education and experience.
This position may require continuing education. Continuing education may include in-house training, internet training, self-study and training outside of the bank. Some continuing education options may involve overnight travel.
To perform this job successfully, an individual should have knowledge of Internet software; Excel Spreadsheet software; MS Word Processing software; Power Point and ability to learn other software quickly.