CIC Clerk I-ITM
Summary Provide first line maintenance and constant monitoring for all bank owned ITMs daily.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
50%--First line maintenance and ITM cash replenishing. Provide first line maintenance for all ITMs including offsite ITMs. Maintenance responsibilities include: ATM Resets, Media Jams, Currency Jams, Simple Repairs, Lock Administration, Replenishing of supplies, Periodic cleaning of the terminal site and equipment exterior, Provide local loads.
Assist with ITM cash replenishing and with deposit processing as needed.
25%--Monitor ITMs. Monitor all ITMs hourly for any errors such as communication errors, paper low, currency jams, cash levels, EJ file upload errors and any other error that might occur.
20%--Customer Service. Provide fast, friendly assistance. Meet the banks customer service standards in key areas of: telephone etiquette, personal courtesy, speed of service respond to all customers and co-workers, product knowledge, professional appearance, and accuracy of problem resolution. Be part of the phone rotation to assist customers with any inquires.
5%-- Back up Department in all areas when needed.
Education and/or Experience
One year certificate from college or technical school; or 6 months related experience and/or training; or equivalent combination of education and experience.
To perform this job successfully, an individual should have knowledge of Internet software, Excel Spreadsheet software and MS Word Processing software.